Premier Training : Conflict Resolution

t: +44(0)20 7729 1811

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Your people are your most precious asset. Whether you are an existing Premier client, or a new customer looking to experience our services for the first time, welcome

CONFLICT RESOLUTION

WHAT IS CONFLICT?
Definitions and levels of conflict
Causes and triggers of conflict
Recognising behavioural signs of conflict

IMPACTS ON THE WORKPLACE
Effects of conflict in the workplace
Obstacles to a conflict resolution

THE RESOLUTION
Methods of conflict resolution
Effective communication techniques
Appropriate use of third parties

4 Ravey Street
London EC2A 4QP
t: +44(0)20 7729 1811
f:+44(0)20 7729 9412
information@premiercs.co.uk

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